Company Description
ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government's Small Business Administration.
Job Description
We are seeking a Workday HRIS Analyst for a direct hire role. This role can work a hybrid schedule of mostly remote, with occasional travel.
In this role, you will provide functional, configuration, and technical support of key HR systems, collaborate in-person and virtually with HR teams, HRIS/IT team, IT, business customers, and vendor partners to proactively support, coordinate and execute HR systems operational objectives, provides regular run/maintain activities including troubleshooting, corrections, and enhancements utilizing work/request prioritization and governance processes for HR and assigned HR CoEs and provides oversight and stewardship of assigned technical functions and/or initiatives (i.e.: scope, execution, deliverables) to support expected business outcomes.
Essential Functions And Responsibilities
- Run & Maintain / Troubleshooting / Process Improvements
- Using broad understanding of system functionality and HR processes (HCM, Recruiting, Benefits, Absence, Time, Talent, Payroll, Learning, Reporting), respond to identified problems and requests; interpret, analyze, diagnose, resolve and collaborate with necessary resources.
- Communicate recommended solution, including root cause if needed, to pertinent stakeholders. Identify trends (break/fix items) to determine longer term solutions. Escalate when needed
- Obtain necessary internal approvals and ensure the execution of production changes adhere to pertinent change and release management protocols
- Document application functional processes including audit requirements as needed
- Use available tools to manage and track assigned workload
- Understand and support all RIM protocols
- Provide training and assistance to HRIS team to support cross-training and back-up support
- Customer Engagement
- Proactively and regularly meet with assigned customers to understand priorities, pain points and processes; use this knowledge to suggest pertinent process, system and reporting/analytics enhancements and/or changes
- Provide regular communications to assigned customers and others including status updates, project calendars, metrics, testing efforts and prioritization
- Coach and assist assigned customers to best leverage the HR system delivered functionality and reporting
- Assist assigned customers with continuous improvement suggestions
- Testing
- Help coordinates bi-annual HCM release testing as well as assigned customer acceptance testing of ad hoc updates and enhancements
- Help develop and document a repeatable functional testing process and ensure assigned customer processes are also documented as needed
- Help coordinate analysis, configuration and testing in partnership with technology teams when needed
- HR Project / Request stewardship
- Collaborate with assigned customers to identify and develop key requirements and deliverables. Translate requirements into functional specifications.
- Provide beginning-to-end oversight of the request, coordinating to ensure action items, deliverables with internal teams, team members, customers and other stakeholders are completed per the agreed upon timeline.
- Obtain customer acceptance prior to release
- Review deliverable (post-mortem) and use learning to improve oversight process
- Provide proactive communications and updates to stakeholders throughout the process
Qualifications
Education
- Bachelor's Degree or combination of formal education and the following job related experience:
Work Experience
- 5 or more years of related work experience:
- Supporting a cloud-based HR or HCM system, including troubleshooting, requirements gathering, testing, and release management required
- HRIS experience or related HR customer support required
- Must have experience in supporting customers in their use of technology required
- Broad functional knowledge, experience in and understanding of HR (i.e.: payroll, performance, benefits, recruiting, learning, reporting, etc.)
- Experience writing reports/analytics required
- Experience managing multiple, high-priority tasks, able to adjust to shifting priorities, provide quick turnarounds, and meet deadlines required
- Demonstrated experience ( 5 years) in a consultant capacity for a variety of client companies Mastery of at least 3 modules to include benefits or advanced comp In In-depth knowledge of BP configuration, complex reporting & dashboards, security
Preferred:
- A Workday certification
- Experience with Workday HCM preferred
- In-depth experience in more than 3 modules
- Experience with automated testing tools (Kainos Smart preferred)
Licenses and Certifications
- Professional in Human Resources (PHR)-HRCI preferred
- SHRM-CP - Society of Human Resource Management - Certified Professional SHRM CP or SCP preferred
Additional Information
This direct hire/permanent role will work a hybrid schedule- mostly remote, with some travel. This role will pay between $85,000- $127,000 plus a 9% incentive (total compensation of $92,650- $138,430 per year) along with a comprehensive benefit package.