Chevron is accepting online applications for the Associate Customer Service Specialist position through October 6th at 11:59 p.m.
The Associate Customer Service Specialist position works directly with customers and other stakeholders to effectively manage all aspects of order management needs.
Works with customers, Sales, Supply Chain, Logistics, and other work groups to execute ordering activities accurately within expected service level agreements and operating guidelines of the business.
Interacts with customers and other business units to provide order to cash support and process information requests, suggestions, and complaints.
Responsibilities for this position may include but are not limited to:
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Responsible for building and maintaining strong relationships with customers, supply chain, and our logistics management group.
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Familiar with and enforces business processes and guidelines associated with the order to cash process. Will partner with other work groups in support of the total customer experience.
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Provides customers practical business solutions via phone, email, and SFDC through experience, networking and good problem-solving techniques.
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Works in a team of Customer Sales Associates supporting the Global Lubricants business.
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Maintains working knowledge of customer profiles and key contacts.
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Proactively contacts customers for input and service feedback.
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Analyzes complex customer problems/situations to determine a resolution that is in the spirit of our customer driven partnership.
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Accountable for resolution to inquiries and has the authority to make decisions in alignment with business strategies and goals.
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Transfers inquiries to resident experts or outside of the Lubricants Business Support Team as appropriate.
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Utilizes Salesforce.com to capture customer interactions and relevant details aimed towards providing superior customer service, identifying trends and areas of opportunity.
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Identifies and reports near loss and loss incidents to work with subject matter experts. Help to identify root cause and solutions to mitigate risks and recurring incidents.
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Manage pre-processor edits in SAP and supporting systemsMaintains working knowledge of customer profiles and key contacts.
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Proactively contacts customers for input and service feedback.
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Performs customer administration requirements in support of sales process.
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Continuously seeks ways to streamline administrative requirements of our customers and our sales reps in support of customers, driving technology solutions where appropriate (CRM, knowledge mgmt., and web interfaces), including customer web applications.
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Pursues continuous education in IT systems and processes. Advocate for online systems and partnership with Chevron Business Point functionality in support of customer needs.
Required Qualifications:
Preferred Qualifications:
Relocation Options:
Relocation will not be considered.
International Considerations:
Expatriate assignments will not be considered.
Regulatory Disclosure for US Positions:
Chevron is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability, medical condition, reproductive health decision-making, military or veteran status, political preference, marital status, citizenship, genetic information or other characteristics protected by applicable law.
We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please email us at
emplymnt@chevron.com
.
Chevron participates in E-Verify in certain locations as required by law.